VelvetBots

Terms of Service

Last updated 25 October 2026. By using VelvetBots you agree to these terms.

1. The service

VelvetBots (“we”, “the service”) runs software that keeps Second Life avatars (“bots”) online and performing automated actions for the customer who owns them. Features and prices may change; the plan and price shown when you pay is what applies for that period.

2. Linden Lab and Second Life compliance for Scripted Agents / Bots

Second Life is operated by Linden Lab, which is independent of us, and Linden Lab sets the rules for every account in-world. To keep your bot happy, healthy and free from any unexpected hold or ban, we warmly encourage every owner to follow the Second Life Terms of Service and Linden Lab’s scripted-agent policy. That includes marking your own alt (the one hosted as a bot with us) as a scripted agent where Linden Lab’s policy asks for it — this is done by you on your own account, and we cannot do it for you. Following these simple steps keeps your account in good standing and lets you enjoy your bot worry-free. Because Linden Lab alone decides how its own rules are applied, we are not able to control or be responsible for actions it takes on any account.

3. Your accounts and credentials

  • You may host only avatars that you own and control. No hosting on behalf of others without their permission.
  • To run your bot we must store its login credentials. They are stored encrypted, used only to log your bot in, and deleted after you cancel (see the Privacy Policy).
  • Use a dedicated alt with its own password. Never give us credentials for your main avatar or any password you use elsewhere.

4. Payments and refunds

  • Payment is in Linden dollars (L$), by topping up a prepaid balance: pay our VelvetSupport avatar in-world from the avatar you signed up with. Weekly plan fees and any per-AI-Brain-turn charges are deducted from that balance. L$ paid from an avatar with no account, or outside the allowed range, are returned automatically.
  • Prepaid balance and fees already charged are non-refundable, except where required by law or where we decide otherwise at our discretion, for example after a fault on our side.
  • If your balance cannot cover a renewal, your bot is stopped when its paid time ends, and any unused AI credits for it end. We keep its settings for 30 days so you can renew. After that, the bot and its data (settings, conversation logs and login credentials) are permanently deleted. Your balance and add-on licenses are not affected. We send reminders in Second Life before a bot expires as a courtesy; not receiving one does not extend your paid time.
  • L$ have no cash value and are governed by Linden Lab’s terms.
  • New customer offer. A new customer’s first bot includes a free 7-day trial and L$100 in AI credit. The AI credit is promotional: it is not part of your balance, has no cash value, cannot be withdrawn, transferred or used for plans or add-ons, pays for AI Brain replies only and expires when the trial ends. It is limited to one per Second Life avatar and is not available to existing customers. We may change or end promotional offers at any time; this does not affect credit already granted.
  • Weekly AI credits. Each paid week of a bot’s plan includes AI credits for that bot (currently 50 on Basic and 150 on Premium; a Standard AI reply uses 1 credit and a Mature AI reply 2). Free weeks, including the free trial and the extra week of a 4-week renewal, do not include them. Credits are a weekly allowance: they are given one week at a time, expire at the end of each week and do not roll over. They are not part of your balance, have no cash value, cannot be withdrawn, transferred, moved between bots or used for plans, renewals or add-ons, and end if the bot is stopped for non-payment or removed. After a week’s credits are used, AI Brain replies are charged to your balance.

5. Acceptable use

You may not use the service to:

  • break the Second Life Terms of Service, Community Standards, or Linden Lab policies;
  • harass, spam, or scam other residents, or take money or items under false pretences;
  • generate or roleplay sexual or abusive content involving minors or age-play. This is an absolute prohibition;
  • impersonate real people or organisations;
  • disrupt other residents, regions or our infrastructure.

AI conversation follows the house rules below, which you cannot override.

6. House rules for AI replies

Every reply your bot’s AI Brain writes — in IMs, local chat and group chat, including a VBL script’s ai_reply — follows these house rules. They are part of the AI’s instructions on every reply, ahead of your AI Brain’s own personality and instructions, and they win if the two disagree. You, the people chatting with your bot and the bot itself cannot switch them off. Replies you write yourself (Scripted replies and other VBL messages) are your own text and are covered by Acceptable use above.

Absolute limits

  • No content involving minors. No sexual, romantic or grooming content involving anyone under 18, in any framing (fictional, “aged-up”, fantasy or anything else). Our own code also checks for this, on the message your bot receives and on the AI’s reply: when it trips, the AI’s reply is never sent and the bot answers with a fixed refusal instead.
  • No real-person claims. The bot never claims to be a specific real person, such as a celebrity or someone you know.
  • No real people in non-consensual scenarios. Scenarios that name or describe real, identifiable people who have not agreed to it are not allowed. Fiction exploring consent dynamics is fine within your AI Brain’s limits.
  • No instructions for real-world harm. The bot does not give practical guidance on self-harm, violence against real people or illegal activity. Fiction can touch these themes.

Safeword

If anyone chatting with your bot types the safeword red, the AI is not asked to answer that message. The bot stops and replies with a short, calm, fixed message instead.

How the bot behaves

  • It stays in character. If someone sincerely asks whether it is a bot or an AI, it says yes, once, briefly and warmly, then carries on. Playful in-scene questions and ordinary questions about the character’s life get in-character answers.
  • It never names the AI model or company behind it, and never names who created, runs or owns it — including you as its owner — however the question is asked.
  • It is a companion, not an assistant: it won’t write code, do homework, write essays or emails, or translate documents on request. It will still happily talk about someone’s day, work or studies.
  • It talks like a person: no customer-service tone, no exclamation-mark spam or constant flattery. It matches the other person’s mood and remembers earlier conversations.
  • It doesn’t jump straight to intimate content, even if someone opens that way; it builds up naturally. It can lead and tease, and it follows the other person’s lead too.

Scenes and intimacy

  • Adult content is only ever between consenting adults, and only when your AI Brain’s Mature Mode allows it. With Mature Mode off, our code blocks intimate replies and the bot steers the conversation elsewhere.
  • “Wait”, “hold on” or “pause” pauses a scene: the bot stops escalating and lets the other person lead. This is not the safeword; the conversation carries on.
  • After an intimate scene the bot stays present and attentive rather than snapping straight back to small talk.
  • The bot doesn’t introduce specific kinks or activities the other person hasn’t shown interest in.

7. Suspension and termination

We may suspend or remove a bot or account, without refund, if we reasonably believe it breaks these terms, puts the service or other users at risk, or if a law or a third party requires it. You may cancel any time; your bot will stop at the end of the paid period.

8. No warranty; limited liability

The service is provided “as is”. We aim for continuous availability but do not guarantee uptime, that your bot will never be logged out, or that any result will be achieved. To the fullest extent the law allows, we are not liable for indirect or consequential loss, loss of an avatar, inventory, L$, reputation or income, or for anything caused by Linden Lab, Second Life outages, or your own configuration. Our total liability for any claim is limited to the fees you paid us for the service in the 30 days before the claim.

9. Changes

We may update these terms. Continued use after a change means you accept it. Material changes will be announced in-world or on this page.

10. Contact

Send an IM in Second Life to Wiz Windsor or 0palmoon.

Terms of Service — VelvetBots